Legal

Last Updated: June 20, 2023

These Mill Text Messaging Program Terms & Conditions (“Text Messaging Terms”) apply to your participation in the text messaging program (the “Program”) operated by Mill Industries Inc. and our affiliates (collectively, “Mill,” “we” or “us”). Your participation in the Program constitutes your express consent to receive automated messages (e.g., SMS and MMS) from Mill at the mobile number you provide, including text messages that may be sent using an automatic telephone dialing system. By signing up for the Program, you agree to these Text Messaging Terms, including the “Dispute Resolution and Arbitration Agreement” contained herein, and our Terms of Service, which are incorporated by reference. If you do not agree to these terms, you must immediately discontinue your participation in the Program by following the cancellation instructions below.

Program Details

The Program may include recurring and nonrecurring text messages related to our services, such as notifications or reminders about pickups, deliveries, payments, promotions, events, special offers, membership availability, Food Grounds reports, customer support, bin return, or other news about Mill and our affiliates, as well as other information that we think will be of interest to you. Message frequency will vary. Mill reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Mill also reserves the right to change the short code or phone number from which messages are sent. Consent to receive automated text messages is not a condition of any purchase. Message and data rates may apply.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Mill, our service providers and the mobile carriers supported by the Program are not liable for delayed or undelivered messages.

Participating Carriers

We are able to deliver messages to certain mobile phone carriers, including but not limited to AT&T, Verizon Wireless, T-Mobile, and Google Voice. Mill reserves the right to add or remove eligible mobile phone carriers from the Program from time to time.

Cancellation

You may opt out of the Program at any time. Text the keyword STOP, STOPALL, CANCEL, QUIT, END, or UNSUBSCRIBE to our shortcode or phone number to cancel your participation in the Program. After texting STOP, STOPALL, CANCEL, QUIT, END, or UNSUBSCRIBE to our shortcode, you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not consist of the STOP, STOPALL, CANCEL, QUIT, END, or UNSUBSCRIBE keyword commands and agree that Mill and our service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Mill through any other programs you have joined until you separately unsubscribe from those programs.

Help & Customer Care

Text the keyword HELP to our shortcode or phone number to receive customer care contact information, or email us at support@mill.com to receive customer support. If you are experiencing any problems, please contact our customer care team.

Privacy

Your phone number, and any data obtained through the Program, will not be shared with any third-parties for their marketing purposes. For information about Mill’s privacy practices, please review our Privacy Policy.

Contact

If you have any questions or concerns about the Program, please contact us at legal@mill.com.

Dispute Resolution and Arbitration Agreement

For any dispute or claim that you have against Mill, that Mill has against you or that you have, or Mill has, in each case relating in any way to the Program, or any aspect of the relationship between you and Mill as relates to the Program (“Claim”), you and Mill agree to resolve the Claim in accordance with Section 13 of the Terms of Service .

PLEASE READ SECTION 13 OF THE TERMS OF SERVICE CAREFULLY BECAUSE IT REQUIRES YOU AND MILL TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER. ARBITRATION PRECLUDES YOU AND MILL FROM SUING IN COURT OR HAVING A JURY TRIAL. YOU AND MILL AGREE THAT ARBITRATION WILL BE SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER KIND OF REPRESENTATIVE PROCEEDING. MILL AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION AGREEMENT.

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